Our COVID-19 Protocols for Pet Owners

In an effort to reduce the chances of spreading COVID-19, while still giving your pets the care they deserve, our practice will be returning to Curbside care only appointments as of 1/3/2021.

We also ask that you please refrain from entering the lobby for check-ins, pick-ups and payments. We always have the option of storing payment on our file for contactless check out.

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HERE ARE THE STEPS WE NEED YOU TO FOLLOW TO PROTECT YOURSELF WHEN YOU MAKE AN APPOINTMENT WITH US:

1. If You are Sick, Please Reschedule

For your well-being and that of others, please reschedule your appointment if you are sick or experiencing any flu-like symptoms. In the case of a pet emergency, please call our hospital so we can help you figure out how to handle the situation in the safest and quickest way possible.

2. Please Wear a Mask

We ask that you please wear a mask at all times when interacting with our team members during curbside appointments, regardless of vaccination status.

3. Call Us or Text from Outside

Once you arrive at our animal hospital, please call our front desk from within your vehicle and our team will provide you with further instructions. We will be right out to bring your pet inside for their appointment. If you're seeing us for a food or prescription pick-up, we will bring your items directly out to you. Our text # is (312) 828-9414.

4. Help Us Stop the Spread of Harmful Germs

Please avoid handshakes or hugs with our team members--we know you love them, and we love you too! However, we want to do our best to make sure everyone stays as healthy as possible during these times. Our team members will all be wearing gloves as they collect your pet and gather any paperwork or payment info.

5. Contact Us if You Have Any Questions

We appreciate your patience and understanding as we work to maintain our COVID-19 protocols based on the most current CDC and local health department information. As always, our priority is to keep your pet happy and healthy. With these safety protocols in place, we can help keep our clients and our team healthy as well! If you have any questions about our protocols, please contact us at (312) 283-7333.